Returns and Exchanges

Peace of mind Guarantee

We want you to be completely happy with your purchase, but if you are not pleased with your order, for whatever reason, you may return it for replacement or refund. As long as the product is returned in original packaging, and is in original condition, we will replace or refund your product free of charge.

Refunds are also certainly provided in the case of lost, faulty or damaged purchases.  


How to return items  


To make a return please contact us using our email  with your contact details, the reason for return and preference for exchange or refund. Once we have reviewed your request for a return we will contact you with more information on how to return the goods. 


Important information  


  • Item/s must be returned within  90 days of dispatch date in original condition, and in original packaging. When returning items, wrap the package securely and enclose your receipt if you received one.  
  • Once we receive the goods, exchanges and/or refunds will be processed within 7 business days of receiving your return. Please be aware that PayPal and your financial institution may take a further few days to complete the process. Refunds will be credited to the original account of payment unless agreed otherwise.  
  • Exchanges are subject to availability or stock. 
  • We do not refund on discount items, sale items or end of line items. 
  • Please note Bandwagon takes no responsibility for returned items that do not reach us. We suggest that you consider postal insurance before sending the items.